| Long Description : Ensure the integrity of our specifications: modifying them to satisfy evolving client
requirements; detailing recognizer & dialog manager behavior;
and coordinating visual, detail, and conversational views on these specifications
Assist in implementing these designs, including interacting with developers, directing
voice talents, processing audio, and QA’ing prompt
inventories and applications.
Define, organize, execute, and report on Usability Tests for a wide variety of
applications
Analyze performance of the user interface in the field and recommend specifi
changes to improve caller satisfaction and transaction completion
Implement desirable design changes discovered in usability and in the field
Use your experience on your specific projects to augment our evolving body of best
practices.
The ability to create and manage large complicated documents with precision and
style.
Pro-actively manage your billable time, to optimize your availability for multiple
projects
Who you are:
You must supply the following credentials:
• BS or equivalent experience in human factors engineering, product interface design, cognitive science, experimental psychology, technical writing, or a similar degree
• Either a Master’s degree in Human Factors/CHI, technical writing, OR 2+ years industry experience in user-centered design or data analysis
• Native-level English fluency
• Experience in usability testing
• Ability to travel within the U.S. and Canada up to four days per month
• Be able to actively participate as an individual contributor, but be comfortable working under the direction of a Design Leader
• Strong Microsoft Windows skills, including MS Office
Strong candidates will also have the following:
• Professional or college-level experience with speech recognition software and/or involving telephony
• Experience with Natural Language speech user interface design
• Demonstrable audio engineering experience and flair
• Professional writing experience
• Experience working in a recording studio, as or with professional voice talent
• Programming skills in Perl and/or VB
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